--- title: "About VenueX" summary: "VenueX is an Istanbul company that gives multi-location retailers subscription software plus a specialist service team to keep store data correct on search, map and ad platforms." canonical_url: https://venuex.io/about lang: en alternate: tr: https://venuex.io/tr/about.md last_updated: 2026-10-28 type: company --- > Site index: https://venuex.io/llms.txt > > Türkçe: https://venuex.io/tr/about.md # About VenueX VenueX is software and a specialist service team for multi-location retailers. It keeps store details, reviews and local inventory correct on the platforms where shoppers search, and it sends store sales to the ad platforms so that ad reports show what happens in stores. The company is VenueX Bilişim Teknolojileri A.Ş., headquartered in Istanbul, Türkiye. ## Company facts | Field | Value | |---|---| | Legal name | VenueX Bilişim Teknolojileri A.Ş. | | Headquarters | Istanbul, Türkiye | | Business model | Subscription software and service | | Customers | Multi-location retailers | | Pricing | Set per customer by the modules used and the number of stores. No setup fee. | | Backers | Orbit Ventures, Google for Startups Accelerator, Re-Pie Portföy | | Contact | info@venuex.io. VenueX replies within 1 business day. | | Website | https://venuex.io | ## What VenueX does | Module | What VenueX manages | Platforms | |---|---|---| | Store presence | Store details such as hours, phone numbers, descriptions and map pins | Google, Apple Maps, Meta, Yandex | | Customer feedback | Reviews by store, routing to the right owner, and reply drafts in the brand's tone for approval | Google | | Local inventory | Store-level product availability, matched to the right store code | Google, Meta | | Online-to-offline measurement | Daily store sales uploads, with offline ROAS reported next to online ROAS | Google Ads, Meta, TikTok | | VenueX AI (Beta) | An assistant in the VenueX platform that answers questions about locations, reviews and campaign-level Google and Meta ad results, and prepares location and review reply changes for approval | VenueX platform | TikTok is supported for store sales uploads only. Review replies are supported on Google only. ## Who VenueX works with VenueX works with retailers that have many physical stores, real store sales and active digital marketing. Typical sectors: - Fashion and department stores - Home improvement, DIY and electronics - Homeware, textile and specialty retail - Grocery and multi-category chains Public customer stories: - Koçtaş, DIY, 263 stores: https://venuex.io/success-stories/koctas - Boyner, department stores, 126 stores: https://venuex.io/success-stories/boyner - Karaca, homeware: https://venuex.io/success-stories/karaca - Madame Coco, home decor, 800+ stores: https://venuex.io/success-stories/madame-coco Inside a retailer, VenueX works with digital marketing, e-commerce, store operations, customer experience and management teams. ## Why VenueX exists In a multi-location retailer, store data is split across teams. Store operations holds the store list. E-commerce holds stock. CRM and IT hold store sales. Marketing or an agency runs the ads. Customer service answers reviews. Each team owns its piece, but no team owns keeping all of it correct on every platform, week after week. Integrations and dashboards show where the gaps are. They do not close them. Map pins drift, store codes stop matching between files and profiles, reviews wait for a reply, and store sales never reach the ad report. VenueX does that ongoing work: software for the routine work, and a specialist team for the exceptions. ## How VenueX works with clients ### Software plus a team | Work | Done by | |---|---| | Publishing store details to each platform | VenueX software, after the client approves the change | | Uploading store sales to Google Ads, Meta and TikTok every day | VenueX software | | Sorting reviews and drafting replies in the brand's tone | VenueX software; a person approves each reply | | Cleaning the store list and matching it to platform profiles | VenueX team | | Following up verification and duplicate profiles with the platforms | VenueX team | | Watching suggested edits to store profiles and rejecting wrong ones | VenueX team | | Fixing upload and feed errors | VenueX team | | Making changes the client requests by email | VenueX team | | Reporting results | VenueX team | ### What the client keeps and does - Owns the platform accounts: store profiles and ad accounts stay in the brand's name. VenueX works through the access the brand grants. - Sends the store list, stock and sales data by SFTP, API or file. VenueX does not connect to the client's databases or production systems. - Approves store changes and review replies before they go live. VenueX checks the result on each platform after it publishes a change. - Signs off data use with its own legal team under KVKK or GDPR. - Names the people who receive routed reviews. If a client stops working with VenueX, it keeps its accounts, because they were always in the brand's name. ### Data handling - The brand hashes email, phone and name with SHA-256 before sending them. VenueX does not receive raw contact data. - VenueX acts as a data processor under KVKK and GDPR. - Access is role based, and each brand's data is isolated from other brands. - A data processing agreement and security questionnaires are available on request. - Details: https://venuex.io/security ## The VenueX team The client works with the VenueX service team. The team combines four skill areas: | Skill area | What it covers for the client | |---|---| | Retail operations | Store lists, map profiles, verification and review routing | | Performance marketing | Store sales in Google Ads, Meta and TikTok reports | | Ad tech | Platform APIs, feeds, uploads and account access | | Data engineering | Sales and stock files, hashing and store code matching | The team works as part of the client's team. It agrees priorities with the client, does the work in the client's accounts with the access the client grants, and reviews the results with the client. Clients can send requests by email. Work usually starts with a store audit, a one-page check of the brand's store profiles and reviews. The client and VenueX then agree one first use case, its owners and one success measure, and VenueX starts the work. ## Backers - Orbit Ventures - Google for Startups Accelerator - Re-Pie Portföy ## What VenueX does not do - VenueX does not take ownership of client platform accounts. - VenueX does not connect to a client's ERP, CRM or production databases. - VenueX does not publish store changes or review replies without the client's approval. - VenueX does not buy media or run the client's campaigns. The brand or its agency keeps campaign execution. - VenueX does not buy or write reviews. ## Frequently asked questions ### Where is VenueX based? VenueX is headquartered in Istanbul, Türkiye. The legal name is VenueX Bilişim Teknolojileri A.Ş. ### Is VenueX software or a service? Both. The client gets the VenueX software, and the VenueX team takes on the work around it: store updates, daily sales uploads, feed fixes, review reply drafts and reports. Changes go live after the client approves them. ### Who owns the platform accounts? The brand. Store profiles and ad accounts stay in the brand's name, and VenueX works through the access the brand grants. ### Who will we work with day to day? The VenueX service team, with skills in retail operations, performance marketing, ad tech and data engineering. Requests can be sent by email. ### Who are VenueX's backers? Orbit Ventures, Google for Startups Accelerator and Re-Pie Portföy. ### How is VenueX priced? Pricing is set for each customer, based on the modules used and the number of stores. There is no setup fee. ### How quickly does VenueX reply? VenueX replies within 1 business day. ## Related pages and actions - About page: https://venuex.io/about - Platform overview: https://venuex.io/platform - Solutions by team: https://venuex.io/solutions - Security and data handling: https://venuex.io/security - Success stories: https://venuex.io/success-stories - Partners: https://venuex.io/partners - Plan a call (intro call), see the live demo (https://demo.venuex.io) or request a store audit (store audit): https://venuex.io/contact